Terms and Conditions of Sale

These Terms and Conditions govern sales made through the English-language version of the online shop tempomaty.pl. This version of the shop is not addressed to any single country: it serves customers in the European Union and outside it who buy from a seller established in Poland.

• § 1 Definitions

1. Seller – GTS Sp. z o.o. (a limited liability company incorporated under Polish law), ul. Meblowa 7 lok. 104, 04-460 Warsaw, Poland; entered in the Register of Entrepreneurs of the National Court Register (Krajowy Rejestr Sądowy) kept by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number 0000974302; tax identification number (NIP) 9522228528; statistical number (REGON) 522173179; share capital PLN 19,000.
2. Shop – the online shop operated by the Seller at tempomaty.pl, including its English-language version.
3. Customer – any natural person, legal person or organisational unit without legal personality who uses the Shop.
4. Consumer – a natural person who enters into a contract with the Seller for purposes which are outside that person’s trade, business, craft or profession.
5. Goods – the movable items presented in the Shop and offered for sale by the Seller.
6. Contract – the distance sales contract concluded between the Seller and the Customer through the Shop.
7. Business day – any day from Monday to Friday, excluding public holidays in Poland.
8. Contact details of the Seller, valid for all matters covered by these Terms and Conditions, including withdrawal from the Contract, returns and complaints:
   • postal address: GTS Sp. z o.o., ul. Meblowa 7 lok. 104, 04-460 Warsaw, Poland,
   • e-mail: biuro@tempomaty.pl,
   • telephone: +48 515 601 431, +48 609 941 207.

• § 2 General provisions

1. These Terms and Conditions set out the rules for using the Shop, placing orders, concluding and performing sales contracts, payment methods, delivery, the right of withdrawal and the complaints procedure.
2. The Customer is required to read these Terms and Conditions before placing an order. Acceptance of these Terms and Conditions is a condition of placing an order.
3. To use the Shop, the Customer needs a device with internet access, a current web browser and an active e-mail address. Communication with the Shop is encrypted (SSL/TLS).
4. The Customer must not supply unlawful content, and must use the Shop in a manner consistent with these Terms and Conditions, applicable law and good practice.
5. The Seller may amend these Terms and Conditions for valid reasons, in particular a change in the law, in the payment or delivery methods offered, or in the scope of the services provided. Amendments do not affect orders placed before the date on which the amended Terms and Conditions take effect; each order is governed by the version in force at the time the order was placed.
6. Nothing in these Terms and Conditions limits or excludes the rights that a Consumer has under mandatory provisions of law. Where any provision of these Terms and Conditions conflicts with such provisions, the provisions of law prevail.

• § 3 Placing orders and conclusion of the contract

1. Orders may be placed through the Shop’s website 24 hours a day, seven days a week.
2. To place an order, the Customer adds the selected Goods to the basket, completes the order form correctly (in particular the delivery details), selects a delivery method and a payment method, accepts these Terms and Conditions and confirms the order using the button marked as an order with an obligation to pay.
3. Information presented in the Shop does not constitute an offer within the meaning of the Polish Civil Code; it is an invitation to conclude a contract. The order placed by the Customer is an offer to buy the Goods on the terms stated in the order.
4. After the order is placed, the Customer receives an e-mail confirming that the order has been received. The Contract is concluded when the Seller sends the Customer a confirmation that the order has been accepted for processing, sent to the e-mail address given in the order.
5. Prices of Goods in this version of the Shop are stated in euro (EUR). Prices are final prices: they include the applicable tax. Prices do not include delivery costs, which are shown separately during the ordering process before the order is confirmed.
6. The total amount payable, including the price of the Goods and the delivery costs, is shown to the Customer before the order is confirmed. The price shown at the moment the order is placed is binding on both parties.
7. Where Goods are delivered to a destination outside the customs territory of the European Union, customs duties, import taxes and any charges applied by the carrier or by the customs authorities of the destination country are not included in the price and are payable by the Customer.
8. The Seller confirms the concluded Contract on a durable medium by sending the Customer, by e-mail, an order confirmation together with these Terms and Conditions and information about the right of withdrawal.

• § 4 Payment methods

1. In this version of the Shop the Customer may choose between the following payment methods:
   • bank transfer in euro (EUR) to the Seller’s bank account, on the basis of the payment details provided in the order confirmation,
   • cash on delivery, that is payment to the carrier or at the collection point when the parcel is handed over, where this option is available for the selected delivery method and destination country.
2. The payment methods available for a particular order depend on the delivery country and the delivery method selected. The methods actually available are shown during the ordering process.
3. Where the Customer chooses payment by bank transfer, the order is processed once the payment has been credited to the Seller’s bank account. Any charges made by the Customer’s own bank, including charges for international transfers and currency conversion, are borne by the Customer.
4. Where the Customer chooses payment by bank transfer and the payment is not credited within 7 days of the conclusion of the Contract, the Seller may contact the Customer and, if the payment is still not made, may cancel the order. This does not affect the Consumer’s rights under mandatory provisions of law.
5. The Seller issues an invoice or another accounting document for each order and sends it to the Customer by e-mail.

• § 5 Order processing and delivery

1. The Seller delivers the Goods using the delivery methods offered in the Shop, which are:
   • delivery to a collection point (parcel shop or parcel locker), operated in particular within the Packeta / Zásilkovna network,
   • delivery by carrier to the address given by the Customer.
2. The delivery methods and destination countries actually available, together with their cost, are shown during the ordering process before the order is confirmed. Delivery costs depend on the delivery method and the destination country and are borne by the Customer unless stated otherwise in the Shop.
3. The order is processed within 1 to 3 business days. This period is counted from the day the payment is credited to the Seller’s bank account or, where cash on delivery is selected, from the day the Contract is concluded.
4. The maximum time for processing an order is 14 business days. The total time until the Customer receives the Goods is the processing time plus the delivery time of the selected carrier.
5. If the Seller is unable to perform the Contract because the Goods are unavailable, the Seller will inform the Customer without undue delay and will refund all payments received without undue delay, and in any event no later than 14 days from the day the Customer is informed.
6. Where the Goods are delivered to a collection point, the Customer is notified when the parcel is ready for collection and should collect it within the period stated in that notification. An uncollected parcel is returned to the Seller.
7. Upon delivery the Customer is advised to check the condition of the parcel. A refusal to accept a visibly damaged parcel or a note made with the carrier is not a condition of making a complaint, but it makes handling the complaint easier.
8. The risk of accidental loss of or damage to the Goods passes to the Consumer when the Consumer, or a third party indicated by the Consumer other than the carrier, takes physical possession of the Goods. Where the Consumer chooses a carrier that was not offered by the Seller, the risk passes to the Consumer when the Goods are handed over to that carrier.

• § 6 Right of withdrawal

1. A Customer who is a Consumer may withdraw from the Contract within 14 days without giving any reason and without incurring any costs other than those set out in this section. This right follows from Directive 2011/83/EU on consumer rights and, under the law applicable to the Contract, from the Polish Act of 30 May 2014 on Consumer Rights.
2. The withdrawal period expires 14 days after the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, acquires physical possession of the Goods. Where the order covers several items delivered separately, the period runs from the day the last item is received.
3. To exercise the right of withdrawal, the Consumer must inform the Seller of the decision to withdraw by an unequivocal statement, for example a letter sent by post to GTS Sp. z o.o., ul. Meblowa 7 lok. 104, 04-460 Warsaw, Poland, or an e-mail sent to biuro@tempomaty.pl. The Consumer may use the model withdrawal form set out at the end of these Terms and Conditions, but this is not obligatory.
4. To meet the withdrawal deadline it is sufficient for the Consumer to send the statement of withdrawal before the 14-day period expires.
5. The Consumer must send the Goods back to the Seller’s address, or hand them over to the Seller, without undue delay and in any event no later than 14 days from the day on which the withdrawal was communicated. The deadline is met if the Goods are sent back before the 14-day period expires.
6. The Consumer bears the direct cost of returning the Goods.
7. The Seller will reimburse all payments received from the Consumer, including the costs of delivery, without undue delay and in any event no later than 14 days from the day on which the Seller is informed of the decision to withdraw. Where the Consumer chose a type of delivery other than the least expensive standard delivery offered by the Seller, the Seller is not required to reimburse the difference between that delivery cost and the cost of the least expensive standard delivery.
8. The Seller may withhold the reimbursement until it has received the Goods back, or until the Consumer has supplied evidence of having sent the Goods back, whichever is the earlier.
9. The reimbursement is made using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise; in no event will the Consumer incur any fees as a result of the reimbursement. Where cash on delivery was used, the reimbursement is made by bank transfer to the account indicated by the Consumer.
10. The Consumer is liable only for any diminished value of the Goods resulting from handling them other than what is necessary to establish their nature, characteristics and functioning.
11. The right of withdrawal does not apply to the contracts listed in Article 16 of Directive 2011/83/EU and in the corresponding provisions of the Polish Act on Consumer Rights, in particular to contracts for the supply of goods made to the Consumer’s specifications or clearly personalised, and to contracts for the supply of sealed goods which are not suitable for return for health protection or hygiene reasons if they were unsealed after delivery.
12. The right of withdrawal described in this section also applies to a natural person who concludes a contract directly connected with that person’s business activity where it is clear from the content of the contract that it is not of a professional nature for that person, in particular in the light of the subject of that person’s business activity.

• § 7 Complaints – conformity of the Goods with the contract

1. The Seller is obliged to deliver Goods that are in conformity with the Contract.
2. The Seller is liable to the Consumer for any lack of conformity of the Goods with the Contract that exists at the time of delivery and becomes apparent within two years of that time. This liability follows from Directive (EU) 2019/771 on the sale of goods and, under the law applicable to the Contract, from the Polish Act of 30 May 2014 on Consumer Rights.
3. The Seller does not offer any commercial guarantee in addition to this statutory liability. The Consumer’s rights described in this section are statutory rights and are not affected by anything stated elsewhere in the Shop.
4. Complaints should be sent by e-mail to biuro@tempomaty.pl or by post to GTS Sp. z o.o., ul. Meblowa 7 lok. 104, 04-460 Warsaw, Poland.
5. The complaint should state the Customer’s details, the order number, a description of the lack of conformity and the remedy requested. Providing this information makes it easier to handle the complaint but is not a condition of making one.
6. Where the Goods are not in conformity with the Contract, the Consumer may request that they be brought into conformity by repair or replacement. The Consumer chooses between repair and replacement; the Seller may choose the other remedy if the remedy requested is impossible or would impose disproportionate costs on the Seller.
7. The Seller carries out the repair or replacement within a reasonable time from being informed of the lack of conformity, without significant inconvenience to the Consumer and free of charge. The Consumer makes the Goods available to the Seller, and the Seller collects them at its own expense.
8. The Consumer may request a price reduction or may withdraw from the Contract where the Seller has refused to bring the Goods into conformity, has failed to do so, or where the lack of conformity is so serious as to justify an immediate price reduction or withdrawal. The Consumer may not withdraw from the Contract if the lack of conformity is only minor.
9. The Seller responds to a complaint within 14 days of receiving it. If the Seller does not respond within that period, a complaint made by a Consumer is deemed to be accepted.
10. Where a complaint is accepted, the Seller bears all costs connected with it, including the costs of shipping the Goods to and from the Seller. Where the Consumer withdraws from the Contract or requests a price reduction, the Seller refunds the amount due without undue delay and no later than 14 days from receipt of the Consumer’s statement.
11. The rights described in this section also apply to a natural person who concludes a contract directly connected with that person’s business activity where it is clear from the content of the contract that it is not of a professional nature for that person.
12. For Customers who are not Consumers, the Seller’s liability under statutory warranty (rękojmia) is limited to the price paid for the Goods and does not cover lost profits, to the fullest extent permitted by law.

• § 8 Protection of personal data

1. The controller of the Customers’ personal data is the Seller: GTS Sp. z o.o., ul. Meblowa 7 lok. 104, 04-460 Warsaw, Poland, e-mail biuro@tempomaty.pl.
2. Personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
3. Personal data are processed for the following purposes:
   • performing sales contracts and processing orders,
   • handling complaints, returns and withdrawals from the contract,
   • conducting correspondence connected with the operation of the Shop,
   • complying with the Seller’s legal obligations, in particular tax and accounting obligations,
   • establishing, exercising or defending legal claims.
4. The legal bases for processing are:
   • the necessity of processing for the performance of a contract (Article 6(1)(b) GDPR),
   • a legal obligation to which the controller is subject (Article 6(1)(c) GDPR),
   • the legitimate interests pursued by the controller (Article 6(1)(f) GDPR),
   • consent, where processing is based on consent, in particular for marketing purposes and for cookies which are not strictly necessary (Article 6(1)(a) GDPR).
5. Personal data may be disclosed to entities cooperating with the Seller to the extent necessary to perform the contract, in particular carriers and operators of collection points, payment service providers, the hosting provider, the accounting office and providers of analytics and marketing tools, in the latter case within the scope of the consent given.
6. Providing personal data is voluntary but necessary to conclude and perform the contract. Without them the order cannot be processed.
7. Every data subject has the right of access to their data, and the right to rectification, erasure, restriction of processing, objection and data portability, as well as the right to lodge a complaint with a supervisory authority.
8. Detailed information on the processing of personal data and on cookies is set out in the Privacy Policy, which forms an integral part of these Terms and Conditions.

• § 9 Final provisions

1. The Contract is governed by Polish law, in particular the Polish Civil Code and the Polish Act of 30 May 2014 on Consumer Rights.
2. The choice of Polish law does not deprive a Consumer who is habitually resident in a Member State of the European Union of the protection afforded by those provisions of the law of that State that cannot be derogated from by agreement, in accordance with Article 6(2) of Regulation (EC) No 593/2008 (Rome I). Where the mandatory consumer protection rules of the Consumer’s country of residence are more favourable, those rules apply.
3. A Consumer may use out-of-court means of handling complaints and of redress. In particular the Consumer may apply to the provincial inspector of the Polish Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej) with a request for mediation, or to a permanent consumer arbitration court operating alongside the Trade Inspection with a request to resolve the dispute. Details and the register of authorised entities are available at polubowne.uokik.gov.pl, run by the Polish Office of Competition and Consumer Protection (UOKiK).
4. A Consumer resident in a European Union Member State other than Poland, or in Norway or Iceland, may also obtain free assistance in a cross-border dispute from the European Consumer Centres Network (ECC-Net). The European Consumer Centre in Poland operates at Plac Powstańców Warszawy 1, 00-950 Warsaw, Poland; details are available at konsument.gov.pl, and the contact details of the centre in each country are available at eccnet.eu.
5. Using out-of-court procedures is voluntary and requires the agreement of both parties. It does not affect the right to bring the matter before a court.
6. Disputes with a Customer who is not a Consumer are subject to the jurisdiction of the court having jurisdiction over the Seller’s registered office. Disputes with a Consumer are subject to the courts having jurisdiction under the applicable provisions of law; a Consumer domiciled in a European Union Member State may bring proceedings before the courts of that State in accordance with Regulation (EU) No 1215/2012.
7. In matters not governed by these Terms and Conditions, the generally applicable provisions of Polish law apply.
8. These Terms and Conditions are in force from 7 September 2026.

Annex – Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To: GTS Sp. z o.o., ul. Meblowa 7 lok. 104, 04-460 Warsaw, Poland, e-mail: biuro@tempomaty.pl
• I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
• Ordered on / received on:
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Bank account for the refund (if the payment was made by cash on delivery):
• Signature of consumer(s) (only if this form is notified on paper):
• Date: